![]() Robert Q AIrbus offers service between Toronto and Detroit on 16-seat buses and nine-seat vans. "We continue to work with all stakeholders to help them improve the situation." Ground transportation limited "We are fully aware that any travel disruption is unwelcomed by our customers," the airline's emailed statement said. "They can't get pilots and they can't get crew, so flights get cancelled and therefore all the flights are full up."Īir Canada said it's working to respond to travellers' concerns. ![]() (Submitted by Chantal Quagliara)Īccording to Toronto travel agent Barry Shecter, staffing issues are behind some of the flight problems. ![]() Quagliara managed to get on a Robert Q bus to get home to London, Ont., from Toronto's Pearson airport. When Chantal Quagliara's flight was cancelled last month, an Air Canada agent passed her a customer support card. The government has been under pressure from opposition parties and industry organizations to relax some public health measures in response to delays and long lineups at airports. 'Chaos' at Toronto's Pearson airport could continue until end of August, ex-Air Canada exec says "There are issues with government, third-party service providers, including security, customs, and air traffic control, that are impacting flights to and from Toronto and, in some cases, forcing airlines to cancel to flights." In an emailed statement to CBC News this week, Air Canada gave some reasons for the flight issues. We didn't want to run the risk of having another flight cancelled the next day." "We were getting different information from different people. "There was a lot of mistrust with the airline," Quagliara said. Instead of waiting for another Air Canada flight, however, she found a seat on a Robert Q Airbus. "All 30 or 40 of us who were waiting for the flight had to go to an Air Canada desk where there was one agent working," said Quagliara, who was given a card suggesting she go to the airline's website. "Air Canada just continually delayed the flight in 20-minute intervals for about three hours until they finally did cancel the flight. Air Canada just continually delayed the flight in 20-minute intervals for about three hours until they finally did cancel the flight. Chantal Quagliara's recent return to Canada from Rome left her among travellers frustrated with airport woes, but it wasn't the international portion of her trip that was the issue.Īfter landing in Toronto last month, instead of waiting for another Air Canada flight, she and her partner took an airbus.
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